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Computer Systems Technician

CTS0082 — CTS0082
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0 credit hours 300 contact hours Prerequisites: Most institutions require basic skills assessment (typically TABE) demonstrating Grade 9 or higher in reading and mathematics, or appropriate placement. Basic computer literacy required. Specific institutional requirements vary. v@Model.Guide.Version

Course Description

CTS0082 – Computer Systems Technician is a Postsecondary Adult Vocational (PSAV) clock-hour course delivered as the foundational Occupational Completion Point A within the Florida Department of Education (FLDOE) Computer Systems and Information Technology PSAV Program. The course covers introductory IT competencies preparing students for entry-level computer support technician roles and for progression through the comprehensive 900-hour IT program. Content is closely aligned to the CompTIA A+ certification — the foundational U.S. IT industry credential — covering hardware (PC components, mobile devices, networking hardware, storage devices, peripherals), operating systems (Microsoft Windows, macOS, Linux at introductory level, mobile operating systems), security fundamentals, software troubleshooting, hardware troubleshooting, networking fundamentals, and operational procedures including IT customer service.

The course sits within the Florida Statewide Course Numbering System (SCNS) under Computer Technology Skills > IT Foundations and is offered at approximately 27 Florida public institutions providing PSAV IT programs. The FLDOE Computer Systems and Information Technology PSAV program structure is:

Total program: 900 hours. Each OCP marks an exit point where students may seek employment with the OCP-specific competencies, or continue through subsequent OCPs for the comprehensive program completion.

Florida's substantial IT-employer landscape — including major Florida-based technology companies, federal contractors, defense and aerospace operations (Cape Canaveral Space Force Station, Patrick Space Force Base, MacDill Air Force Base, Eglin Air Force Base, Tyndall Air Force Base, NSA Pensacola), substantial Florida health systems with substantial IT departments (AdventHealth, Orlando Health, BayCare, Lee Health, Memorial Healthcare, HCA Healthcare, Tampa General, Cleveland Clinic Florida, Mayo Clinic Florida), Florida theme parks and entertainment industry (Disney, Universal, SeaWorld, all with substantial IT operations), Florida financial services, and substantial Florida state and local government IT operations — creates persistent strong demand for trained IT support technicians. CompTIA A+ is widely recognized as the most-substantial entry-level IT credential and is required or preferred for many entry-level IT positions.

Learning Outcomes

Required Outcomes

Upon successful completion of CTS0082, students will be able to:

Optional Outcomes

Depending on institutional emphasis:

Major Topics

Required Topics

Optional Topics

Resources & Tools

Career Pathways

CTS0082 completion qualifies students for direct employment in IT support entry-level positions. Specific Florida career pathways include:

Special Information

Articulation

CTS0082 articulates broadly within the Florida public-college system per SCNS conventions. Most Florida AS-Computer Information Technology programs award substantial articulation credit for completed CTS0082, allowing students to advance directly into AS coursework. CompTIA A+ certification typically adds additional articulation credit at most institutions. Specific articulation should be verified with the receiving institution.

CompTIA A+ Certification

CTS0082 content is closely aligned to CompTIA A+ exam objectives. CompTIA A+ requires passing two exams: Core 1 (220-1101 — hardware, networking fundamentals, mobile devices) and Core 2 (220-1102 — operating systems, security, software troubleshooting, operational procedures). Future exam versions are expected — students should verify current exam codes when scheduling. Students completing CTS0082 are typically prepared to sit for CompTIA A+ examinations, although some additional preparation is typical (using CompTIA Official Study Guide or CompTIA CertMaster Learn for objective-by-objective review).

Course Format and Hours

CTS0082 is a clock-hour PSAV course structured at 300 contact hours per FLDOE framework — typically delivered over one semester (15-16 weeks at approximately 20 hours per week) or two semesters (part-time scheduling). Course hours include classroom instruction, substantial laboratory practice with PC hardware and operating systems, and substantial certification-preparation work for CompTIA A+. Many institutions offer day, evening, and online formats to accommodate working students.

Credits

CTS0082 is a 0-credit PSAV clock-hour course. Per Florida convention, PSAV courses are measured in clock hours rather than college credits.

Course Code Variations

Florida institutions consistently use CTS0082 for this PSAV course. Some institutions use the format "CTS 0082" with a space. Course title is consistently "Computer Systems Technician" across institutions.

Generated May 8, 2026 · Updated May 8, 2026